Refund Policy

At HrDocs, we are committed to providing high-quality, ready-to-use HR documents and resources. Due to the nature of our digital products and services, we have a no-returns policy; however, we offer refunds under certain conditions.

Eligibility for Refunds

Refunds are granted only in specific cases, such as:

• Duplicate Purchase: If a customer accidentally purchases the same product or service more than once, they may request a refund for the duplicate purchase.
• Technical Issues: If purchased files are corrupted or inaccessible, we will work to resolve the issue. If we cannot provide a functional solution, a refund may be issued.
• Incorrect Billing: If there has been an error in billing or an unauthorized transaction, we will investigate and issue a refund if appropriate.

Refund Request Process

To request a refund, please contact our support team within 14 days of your purchase. Include the order number, date of purchase, and a brief description of the issue. Refund requests sent beyond the 14-day period may not be accepted.

Refund Approval

Once your request is reviewed, we will notify you of our decision within 5-7 business days. Approved refunds will be processed back to the original payment method within 10 business days.

Exceptions

Please note that refunds are not granted for any reasons outside the conditions listed above. Since our products are digital and cannot be "returned," all sales are otherwise final.

Cancellation Policy

At HrDocs, we aim to provide valuable resources and a seamless experience for our customers. If you need to cancel a subscription or service, please review the following policy to understand the conditions and process.

Subscription Cancellation

• Monthly Subscriptions: You may cancel your monthly subscription at any time. Upon cancellation, you will retain access to HrDocs services until the end of the current billing period. No partial refunds are provided for the remaining days of the month.
• Annual Subscriptions: You may cancel an annual subscription, but access will continue until the end of the current billing period, after which the subscription will not renew. No partial refunds are provided for cancellations mid-year.

One-Time Purchases and Digital Products

For one-time purchases and digital products (such as document downloads or templates), all sales are final, and cancellations are not applicable. Please review product descriptions and details before making a purchase.

How to Cancel a Subscription

To cancel a subscription, log in to your account on our platform, navigate to the subscription settings, and select the cancel option. Alternatively, you may contact our support team for assistance with cancellations.

Important Notes

• No Refunds for Canceled Subscriptions: Cancellations take effect at the end of the current billing cycle. We do not issue refunds for remaining time on a subscription after cancellation.
• Access Upon Cancellation: After the billing cycle ends, access to the HrDocs platform and resources will no longer be available unless a new subscription is purchased.